Terms and Conditions of Sale

Effective Date: September 3, 2026

These Terms and Conditions of Sale ("Terms") govern the sale of products by Negative Lounge LLC, a company registered in the United States, operating under the brand name Negative Lounge ("we", "us", "our"), through our website, negativelounge.com ("Website"). By placing an order on our Website, you ("Customer", "you", "your") agree to be bound by these Terms.

1. General Conditions

These Terms apply to all sales of products through our Website. By accessing or using our Website to purchase products, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts.

The Terms may be updated from time to time. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review the Terms periodically for updates.

2. Order Acceptance and Payment

• All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion.
• Prices for our products are subject to change without notice. We will not be liable to you or to any third-party for any price changes.
• We accept payment via credit card and other payment methods as detailed on our Website. Payment must be made in full before the shipment of any products.

3. Delivery

• We deliver to addresses within the United States. The announced delivery times are 5 to 9 business days from the date of order acceptance.
• Delivery times are estimated and not guaranteed. We are not liable for any delays in delivery.
• Risk of loss and title for products pass to you upon delivery of the products to the carrier.

4. Returns and Refunds

• Returns are accepted within a 14-day period from the date of receipt of the products. Products must be returned in their original condition and packaging.
• To initiate a return, please contact our customer support at help@thesupport.io.
• Refunds will be issued to the original payment method within a reasonable time after receipt and inspection of the returned products.

5. Limitation of Liability

• To the maximum extent permitted by law, Negative Lounge LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the purchase or use of our products.
• In no event shall our total liability exceed the amount paid by you for the products purchased through our Website.

6. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms if such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or governmental actions.

7. Governing Law

These Terms and any disputes arising out of or related to them shall be governed by the laws of the State of Missouri, United States, without regard to its conflict of law principles.

8. Dispute Resolution

• Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in Kansas City, Missouri, in accordance with the rules of the American Arbitration Association.
• Each party shall bear its own costs and expenses in connection with the arbitration.

9. User Obligations

• You agree to provide accurate, current, and complete information when placing an order on our Website.
• You agree to comply with all applicable laws and regulations when using our Website and purchasing our products.
• You shall not use our Website for any illegal or unauthorized purpose, nor shall you interfere with or disrupt the security of our Website.

10. Customer Support

If you have any questions or concerns regarding your order or these Terms, please contact our customer support team. Our customer support hours are from 8:00 AM to 6:00 PM CST, Monday through Friday. You can reach us at:

• Email: help@thesupport.io
• Phone: +1 816-120-9099
• Address: 81367 Bellgrove Plaza, Kansas City, Missouri 64190, United States

Thank you for choosing Negative Lounge. We appreciate your business and are committed to providing you with quality products and excellent service.